Last Updated: April 9, 2026
Company Name: 湖北省翩岌商贸有限公司
Email: service@mail.kelmoji.com
Tel: +86 16227687585
Address: 湖北省黄冈市黄梅县刘佐乡梅中湾村二组鄂东新城D133（集群注册）
Legal Representative: Luo Xiaokun
Unified Social Credit Code: 91421127MAK8M20G71
kelmoji Shipping and Delivery Policy
Welcome to purchase kelmoji niche department store products. (Our company operates a niche department store business in the United States.) To ensure you have a clear understanding of order shipment and delivery matters and to protect your shopping experience, we have formulated this shipping and delivery policy. Please read it carefully. If you have any questions, you can contact us as follows:
Customer Service Email:service@mail.kelmoji.com
Customer Service Phone: +86 16227687585
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)
1. Shipping Rules
Orders with items in stock are usually shipped within 1–2 business days after placement (excluding weekends and holidays). The estimated delivery time is 12-14 days. Actual delivery time may vary depending on demand, factory production schedules, holidays, weather conditions, and other uncontrollable factors. In case of delays, we will notify you promptly via email.
Orders can be edited or changed within 12 hours of placement upon your request. After 12 hours, orders enter the fulfillment process and can no longer be edited or changed. Please review your order carefully before placing it.
2. Shipping Fees
We offer free shipping for all products within the contiguous 48 states of the United States. The following regions are not eligible for free shipping: Alaska, Hawaii, U.S. territories, APO/FPO addresses, and P.O. Boxes. Shipping fees for these areas will be calculated separately based on distance and package weight. For exact costs, please contact customer service.
3. Shipping Methods
We provide delivery via UPS, FedEx, and USPS. Free shipping is available within the contiguous 48 U.S. states. Please ensure that you provide a correct and complete shipping address (including street, house number, and ZIP code). If your package cannot be delivered due to an incorrect or incomplete address, or if a second delivery is required, any additional shipping costs will be borne by you.
Once your order is shipped, we will immediately send the tracking number to your registered email. You can use the tracking number to check the real-time status and estimated delivery date of your package.
4. Delivery Notes
By default, packages are delivered without requiring a signature. The delivery personnel will place the package at your doorstep or designated delivery location. If you require signature confirmation, please contact our customer service team within 24 hours of placing your order. We will assist you in adding FedEx signature service, ensuring that the package can only be signed for by you or an authorized recipient.
5. Important Notes
If you do not receive your package within the estimated delivery time, or if tracking shows abnormal status, please contact customer service promptly (service@mail.kelmoji.com / +86 16227687585). We will verify the logistics status and assist you in resolving the issue.
