Last Updated: April 9, 2026

Company Name: 湖北省翩岌商贸有限公司

Email: service@mail.kelmoji.com

Tel: +86 16227687585

Address: 湖北省黄冈市黄梅县刘佐乡梅中湾村二组鄂东新城D133（集群注册）

Legal Representative: Luo Xiaokun

Unified Social Credit Code: 91421127MAK8M20G71

kelmoji Privacy Policy

Welcome to the kelmoji platform (a U.S.-based niche department store business). We value your privacy and information security. In compliance with the E-Commerce Law, Cybersecurity Law of China, and the U.S. CCPA, we have formulated this policy to clarify the collection, use, and protection of personal information. By using our services, you are deemed to agree to this policy.

Contact Information:
Customer Service Email: service@mail.kelmoji.com
Customer Service Phone: +86 16227687585
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)

1. Personal Information We Collect

In accordance with the principles of “lawful, proper, and necessary”, we only collect information essential for providing our services.

(a) Information You Provide Voluntarily

1. Registration Information: Email address, phone number (for login and verification). Passwords are encrypted.
2. Order Information: Shipping address, recipient name, and phone number (for fulfillment and delivery). Order details are used for verification and after-sales service.
3. Consultation and Feedback: Communication records are used to resolve issues and improve services.

(b) Information Collected Automatically
Device model, IP address, access time (to ensure service stability); order logistics status, browsing and operation records (for notifications, experience optimization; recommendation features can be disabled).

2. Purpose of Using Personal Information

1. Shopping Services: Order processing, shipping within 1–2 business days (excluding weekends and holidays), delivery, and tracking.
2. Order Services: Assistance with edits/changes within 12 hours of order placement; verification ensures security.
3. Customer Service: Respond to inquiries and handle after-sales issues promptly during working hours.
4. Service Optimization and Compliance: Analyze user behavior to optimize features, retain records for regulatory compliance, and prevent fraud.

3. Storage and Protection of Personal Information

1. Storage: Personal information is transmitted and stored using encryption. Data is retained only for as long as necessary to provide services. After account deletion, related information will be removed (unless otherwise required by law).
2. Protection: Security equipment is deployed, employee access is controlled, and privacy training is conducted. In the event of a security incident, emergency measures will be initiated and relevant parties notified.

4. Disclosure and Sharing of Personal Information

We do not disclose or sell personal information without consent. Information may be shared or disclosed in the following cases:

1. Shared with logistics service providers for necessary order and shipping information (for delivery purposes).
2. Disclosed in compliance with judicial or administrative authority requirements.
3. Shared with third parties with your consent (third parties must comply with privacy obligations).
4. Anonymized data may be used for data analysis and service optimization.

5. Your Rights Regarding Personal Information

You have the right to access, correct, delete personal information, delete your account, and unsubscribe from marketing messages. Requests can be handled via customer service. Identity verification is required to ensure information security.

6. Other Notes

1. Third-Party Services: Privacy policies for third-party links on the platform are determined by the third party, and any risks are borne by you.
2. Policy Updates: Updated policies will be published; changes affecting core rights will be notified to you.
3. Disclaimer: Risks resulting from improper operation or voluntary disclosure of information to third parties are your responsibility.
4. Contact Us: For questions, you can contact customer service via the email or phone above; responses will be provided during working hours.

The final interpretation of this policy belongs to kelmoji.