Last Updated: April 9, 2026

Company Name: 湖北省翩岌商贸有限公司

Email: service@mail.kelmoji.com

Tel: +86 16227687585

Address: 湖北省黄冈市黄梅县刘佐乡梅中湾村二组鄂东新城D133（集群注册）

Legal Representative: Luo Xiaokun

Unified Social Credit Code: 91421127MAK8M20G71

kelmoji Payment Policy

Welcome to purchase kelmoji niche department store products. (Our company operates a niche department store business in the United States.) To ensure the security of your payments and clarify all payment-related matters, we have formulated this payment policy. Please read it carefully. If you have any questions, you can contact us as follows:

Customer Service Email: service@mail.kelmoji.com
Customer Service Phone: +86 16227687585
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)

1. Basic Payment Instructions

After placing an order on kelmoji, you must complete the payment after order confirmation. Only after successful payment will the order enter the fulfillment process. Orders can be edited or changed (including shipping address, product specifications, etc.) within 12 hours of placement. After 12 hours, orders enter the fulfillment process and can no longer be edited or changed. Please carefully review your order information and payment amount before placing your order.

For orders with items in stock, once payment is successfully completed, they are usually shipped within 1–2 business days (excluding weekends and holidays). The estimated delivery time is 12-14 days, subject to actual logistics delivery.

2. Taxes

All product prices displayed on the kelmoji platform already include applicable U.S. domestic taxes (excluding customs duties). You do not need to pay any additional domestic taxes. The amount displayed at checkout is the total amount you need to pay (excluding customs duties).

3. Customs Duties

Customs duties are strictly subject to the policies and regulations of your delivery location, and determined by local customs authorities according to relevant laws. If your order involves customs duties, you are responsible for paying them. kelmoji does not cover any customs duties. We recommend checking your local customs policies before placing an order to avoid unnecessary fees.

4. Payment Methods

To facilitate your payment, kelmoji supports multiple secure payment methods. You can choose according to your needs:

• American Express: Supports global Amex credit card payments. Convenient and suitable for all types of niche department store orders.
• Mastercard: A globally accepted credit card payment method, supporting both small and large orders. Payments are processed promptly to ensure quick order confirmation.
• VISA: A widely accepted credit card payment channel with strong compatibility. Supports payments via computer or mobile devices, simple and user-friendly.
• PayPal: A globally recognized third-party payment platform that allows payment without revealing your bank card information. Supports multiple currencies and accommodates both U.S. domestic and international users.
• Klarna: A flexible installment payment option, allowing you to pay in stages, reducing one-time payment pressure, with no hidden fees.
• Afterpay: A convenient “buy now, pay later” service that allows you to receive goods first and pay in stages, improving shopping flexibility, with no additional interest (subject to platform rules).

5. Payment Security

kelmoji places the highest priority on payment security, protecting your personal and payment information through multiple measures:

1. Encryption Technology: We use industry-leading encryption technology to protect your payment information (card number, payment password, personal information, etc.) during transmission and storage, preventing leaks or tampering.
2. Official Payment Channels: All payment methods are provided through official, legitimate channels, strictly adhering to international payment security standards. No unauthorized payment channels are used, ensuring all transactions are safe and compliant.
3. Strict Confidentiality: We will not disclose your payment or personal information to any third party. Information is used solely for order payment confirmation, transaction verification, and after-sales support.
4. Real-Time Transaction Monitoring: We maintain a robust transaction monitoring system to detect abnormal payment activity (e.g., large payments, unusual location payments). Transactions may be paused immediately, and we will contact you to verify, preventing potential financial loss.
5. After-Sales Support: If you encounter payment failures, duplicate charges, or other abnormal transactions, please contact customer service immediately. We will verify and resolve issues promptly to protect your rights.

6. Additional Notes

If you choose installment payment options (Klarna, Afterpay), please strictly follow the payment platform rules to make timely payments. Any failed or late payments due to personal reasons are your responsibility, and any associated fees will be borne by you.