Last Updated: April 9, 2026
Company Name: 湖北省翩岌商贸有限公司
Email: service@mail.kelmoji.com
Tel: +86 16227687585
Address: 湖北省黄冈市黄梅县刘佐乡梅中湾村二组鄂东新城D133（集群注册）
Legal Representative: Luo Xiaokun
Unified Social Credit Code: 91421127MAK8M20G71
kelmoji Data Security Policy
Welcome to the kelmoji platform (a U.S.-based niche department store business). This policy follows the Regulations on Cybersecurity Data Security Management, relevant U.S. data security laws, and industry standards, clarifying the collection, storage, use, and protection of user data to ensure data security and protect users’ legal rights. By using this platform, you are deemed to agree to this policy.
Contact & Feedback:
Customer Service Email: service@mail.kelmoji.com
Phone: +86 16227687585
Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)
1. Scope of Data Collection
Following the principles of “lawful, proper, and necessary”, we only collect user data essential for providing services, including:
Registration and Contact Information: Email address, phone number (for account login, identity verification, and service notifications).
Order and Logistics Data: Shipping address, order details, and logistics information (for shipping within 1–2 business days, tracking, and after-sales service).
Operational Data: Order edits/changes, browsing and operation traces (used to optimize services and ensure transaction security).
Consultation and Feedback Data: Communication records (for responding to requests and improving service quality).
2. Rules for Data Use
Data is used only for providing shopping services, processing orders (including edits/changes within 12 hours), logistics delivery (actual delivery 12-14 days), and customer service. It will not be used for purposes unrelated to the service.
We strictly follow the principle of data minimization, collecting and using only what is necessary, and will not alter or disclose user data.
User data will not be shared with any third party without consent, except as required by law or necessary for logistics delivery.
3. Data Security Measures
Technical Protection: Data is fully protected using encryption during transmission and storage. Security devices are deployed to prevent cyberattacks, data leaks, and other risks.
Management Standards: Employee access to data is strictly limited. Regular data security training is conducted, data handling procedures are standardized, and security audit mechanisms are established.
Emergency Response: A data security contingency plan is in place. In the event of a data security incident, remedial measures will be immediately implemented, affected users will be notified, and regulatory authorities will be assisted.
Data Retention: Data is retained only for the period necessary to provide services. After order completion and after-sales service, data will be archived or deleted according to regulations. User data will not be retained arbitrarily.
4. User Data Rights
Users have the right to access, correct, or delete their data, and to request account deletion. Requests can be handled via customer service. Identity verification is required to ensure data security. The platform will respond promptly during working hours.
5. Disclaimer and Liability
The platform strictly fulfills its data security obligations. If data leakage or loss occurs due to platform negligence, the platform will take responsibility and remedial action.
The platform is not responsible for data security issues caused by user misoperation (e.g., account information leaks) or force majeure events.
Users must not use the platform to illegally collect or disclose others’ data. Violators will bear full legal responsibility.
6. Other Notes
Updated versions of this policy will be published on the platform. Users will be notified of any core changes.
For questions or complaints regarding data security, please contact customer service using the methods above.
The final interpretation of this policy belongs to kelmoji.
